Privacy Policy
Last updated: 30 June 2026
Introduction
Thebridge & Taylor ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, enquire about our services, purchase products, or otherwise interact with our business.
We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
By using our website or contacting us, you acknowledge that you have read this Privacy Policy.
Who We Are
Thebridge & Taylor is a UK-based wedding stationery design studio specialising in bespoke and semi-personalised wedding stationery, day-of stationery, trade production and retail products.
For the purposes of UK data protection law, Thebridge & Taylor is the Data Controller responsible for the personal information collected through this website.
Contact email:
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us using the email address above.
Information We Collect
Depending on how you interact with us, we may collect the following personal information.
Information you provide directly
This may include:
Name
Email address
Telephone number (if provided)
Postal address
Wedding date
Wedding venue
Details about your stationery requirements
Information submitted through enquiry forms or proposal forms
Information contained within emails or other correspondence
Design preferences and project notes
Wedding guest information
Where you request guest addressing or personalised wedding stationery, you may provide personal information relating to your guests, including:
Guest names
Postal addresses
Seating information
RSVP details where required for the agreed project
This information is used solely to complete your stationery order and is not used for marketing or any unrelated purpose.
Order Information
When placing an order, we may collect information necessary to fulfil your purchase, including:
Billing details
Delivery address
Order history
Products purchased
Project specifications
For retail purchases made through Etsy, payment information is collected and processed by Etsy in accordance with its own Privacy Policy.
For bespoke wedding stationery, payments are generally made by bank transfer. We do not store your banking passwords or sensitive financial credentials.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies.
This may include:
IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on pages
Website interactions
Referring websites
This information helps us understand how visitors use our website and allows us to improve the experience we provide.
Further information can be found in our Cookie Policy.
How We Use Your Information
We only process your personal information where we have a lawful basis for doing so.
We may use your information to:
Respond to enquiries
Prepare quotations
Manage wedding stationery projects
Create personalised artwork
Produce guest addressing
Process orders
Deliver products
Communicate throughout your project
Provide customer support
Maintain project records
Improve our website
Improve our services
Detect fraud or misuse
Meet legal and accounting obligations
Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following lawful bases.
Contract
We process personal information where necessary to fulfil our contract with you, including:
preparing quotations
designing stationery
processing orders
arranging delivery
providing customer support
Legitimate Interests
We process certain information where it is necessary for our legitimate business interests, provided these interests do not override your rights.
Examples include:
improving our website
improving customer experience
maintaining business records
preventing fraud
managing enquiries
developing new products and services
Legal Obligation
We may retain certain information where required to comply with legal obligations, including HMRC accounting and tax requirements.
Consent
Where consent is required (such as certain optional cookies), we will ask for your permission before processing your information.
You may withdraw your consent at any time.
How We Share Your Information
We never sell your personal information.
We only share information where necessary to operate our business.
This may include trusted service providers including:
Squarespace (website hosting)
Dubsado (client management)
Google Workspace (email services)
Royal Mail (postal services)
Parcelforce (delivery services)
Etsy (retail order processing)
These providers process information only as necessary to provide their services and are expected to maintain appropriate security measures.
Analytics and Advertising
Our website uses selected third-party services to help us understand website performance and improve our marketing.
These may include:
Google Analytics
Meta (Facebook) Pixel
Pinterest Tag
These services may collect information about your visit through cookies where you have provided the appropriate consent.
More information is available in our Cookie Policy.
International Transfers
Some of the third-party services we use may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.
Data Security
We take appropriate technical and organisational measures to protect your personal information against:
unauthorised access
accidental loss
misuse
alteration
disclosure
While no internet transmission is completely secure, we work with reputable providers who maintain appropriate security standards.
How Long We Keep Information
We only retain personal information for as long as reasonably necessary.
Typical retention periods include:
Wedding and bespoke project records
Up to six years after completion of the project in order to comply with UK accounting and tax requirements.
Enquiries that do not become bookings
Generally up to 24 months.
Guest addressing information
Guest names and postal addresses supplied for guest addressing or personalised stationery are retained only for as long as necessary to complete the agreed project and resolve any immediate post-delivery queries. They are then securely deleted unless we are legally required to retain them.
Website analytics
Retention periods are determined by the relevant analytics provider.
Your Rights
Under UK GDPR, you may have the following rights:
the right to access your personal information
the right to request correction of inaccurate information
the right to request deletion of your information
the right to restrict processing
the right to object to certain processing
the right to withdraw consent where consent is relied upon
the right to data portability where applicable
These rights are not absolute and may be limited where we have legal obligations to retain information.
To exercise any of your rights, please contact us using the email address above.
Cookies
Our website uses cookies to provide essential functionality and, where you consent, to analyse website usage and improve advertising.
You can manage your cookie preferences through the cookie banner presented when you first visit our website.
Further information is available in our Cookie Policy.
Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and Etsy.
We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies before providing personal information.
Children's Privacy
Our website and services are not directed towards children under the age of 16, and we do not knowingly collect personal information from children.
Complaints
If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to address your concerns first.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our business practices or our services.
The latest version will always be published on this page with the updated revision date shown at the top.
We encourage you to review this page periodically to remain informed about how your information is protected.